FREQUENTLY ASKED QUESTIONS
Here are a few of the questions we hear most often.
Question 1: Is using an agent like Accurate Communications more expensive?
Answer: Just the opposite; you don’t pay a penny for our services – – the providers you select pay us. We are a selling channel for the carriers and we happen to be less expensive than their own direct channel – – so they save money when they sell through us. Plus, we get carriers to compete for your business, driving the price down.
Question 2: Wait, so you get better pricing than if I called up Carrier A directly?
Answer: Telecommunications is a competitive business and providers’ prices vary by channel. We are a wholesale channel, with lower costs than retail. We also get providers to compete for your business, which often can drive down prices to levels below what a carrier/provider direct sales person will offer you. Additionally, we sometimes have access to unpublished promotions.
Question 3: Will my bill come from you?
Answer: Accurate Communications is not a reseller. We are an independent agent (just like an independent insurance agent). There is a massive difference. We don’t handle any billing. Your service and billing will come directly from the provider(s) you select.
Question 4: What about when something breaks?
Answer: Before your service is installed, we will track and coordinate the installation with you. Once service is installed and working properly, you will first contact your carrier/provider (i.e. AT&T, Comcast, L-3, etc.) However, if you don’t get a swift solution from the vendor, call us immediately and we’ll jump in on your behalf. We send so much business to the carriers that we can often gain a higher level of attention and faster resolution of problems, and we use that to your benefit.
Question 5: What else do you guys do?
Answer: In addition to our telecom practice, we also offer audio marketing solutions under our EarGlue brand. Click here to learn more about our marketing products.